Apart from offering tasty meals at the affordable price and having competent staffs, the next important asset is the restaurant POS system. Given that the selling point is the heart of your restaurant business, you need to be careful on its usage as well as its ability to enhance services and productivity.
With this in mind, it is clear that a slight mistake can adversely affect your restaurant business. Here are the four mistakes every restaurateur, restaurant owner or manager should avoid on their POS system:
- a) Not checking on the integration abilities of the POS system
In this technology-driven era, no system in the business field or any other industry stands alone. A system must have the capacity to communicate and integrate with each other to enhance the functionality of your business. A common mistake witnessed in the restaurant industry is the failure of the managers or owners to consider the integration aspect when selecting a selling point.
(Additional reading: 4 iPad Point of Sales Tips Every Retailer Should Know)
As such, as a startup or a veteran restaurant operator or manager seeking to replace your restaurant point of sale system, you should ensure it can effectively integrate with other systems such as mobile POS, back office software.
- b) Failing to train their staffs
Robots do not operate your selling point system. The staffs in your restaurant are the people that make your system to work. Most restaurants neglect the role of training their workers or involving them in the installation process. As a result, instead of the system improving on efficiency for their restaurants, they lead to increased errors and losses.
Offering proper training to your staffs on how to efficiently operate the restaurant POS system can improve the productivity of your business. It is important to have policies on how new employees will be taken through selling point training. As well, you should engage your staffs in case you are planning to change the current POS system in use in your restaurant.
- c) Installing complicated POS systems
In the current decade, simplicity, accuracy, and speed are critical qualities of any system employed in the business premises. A major mistake restaurateurs are making is setting up complicated POS systems that are difficult for their staffs to operate them. As well, the management fails to offer funds for training or else the cost of running such events is expensive.
Using a complicated restaurant POS system hinders you from obtaining relevant information for managing your business. As such, it becomes hard for you to make decisions. You ought to ensure that the selling point system in your restaurant is simple to use for your staffs.
- d) Failing to do research on the POS vendor
Currently, a thousand and one restaurant POS systems are poping up each day with attractive offers. Each vendor is wooing you and promising you heaven and giving you good reasons for purchasing their system.
As such, many restaurant owners or managers fail to do due diligence research and fall on the trap of some pseudo vendors. In the end, they lose a lot of money and incur losses. As a new hotelier, you should research on every vendor approaching you to know more about their reputation, quality of installation, and after sale support.
A restaurant POS system is the soul of your food business, particularly in this technology-driven era. Making a slight mistake can be the start point of your restaurant downfall. As such, you should avoid all the mistakes mentioned above. You can achieve this by offering proper training to your staffs, ensuring your point of sale system is simple to use as well as conducting prior research on POS system vendors before making a purchase decision.
— Brave Agency (@braveagencyuk) 20 de junio de 2017